1. Purpose of collecting personal information

Merlion Vietnam does not sell, share or trade customer personal information collected on the website to any other third party.

Personal information collected will only be used within the company. Personal information collected will only be used within the company.  When you register for an account, the personal information that Merlion Vietnam collects will help us:

- Support customers when buying products

-  Answer customer inquiries

-  Provide you with the latest information on our Website

-  Review and upgrade the content and interface of the Website

-  Carry out promotional activities related to products and services of  Merlion Vietnam

- Merlion Vietnam will provide your name, delivery address and phone number to the delivery party.

2. Customer's account registration information includes:

- Phone number

- Password

3. Other information in the account profile includes:

- Full name

- Birthdays

- Delivery address

- Gender

- Delivery address

4.  Scope of information use

Personal information collected by customers will only be used internally by Merlion Vietnam and for one or all of the following purposes:

- Customer support

- Provide service-related information

- Process orders and provide services and information via our website at your request.

 We may send information about new products, services, information about upcoming events or recruitment information if you subscribe to receive email notifications.

 In addition, we will use the information you provide to support customer account management; confirm and execute financial transactions in connection with your online payments.

Merlion Vietnam collects and uses your personal information for the appropriate purpose and fully complies with the content of this “Privacy Policy”.

When necessary, we may use this information to contact you directly in the form of: Open letters, orders, thank you letters, technical and security information, customers. You can receive periodic mails providing information about new products, services, information about upcoming events if you subscribe to email notifications.

Except for the use of personal information as stated in this policy, we are committed to not disclosing your personal information.

We may disclose or provide your personal information in the following cases when it is absolutely necessary:

 When required by law enforcement agencies;

 In cases where we believe it will help us protect our legitimate interests before the law;

 Urgent and necessary situation to protect the personal safety of other Merlion Vietnam members.

5.  Information storage time

We will store the Personal Information provided by the Customer on our system during the process of providing services to the customer or until the purpose of collection is fulfilled or when the Customer requests to cancel the services. information provided.

6.  Persons or entities that may have access to personal information

Subjects having access to personal information of customers in one of the following cases:

 Merlion Vietnam Joint Stock Company

 Partners have signed a contract to perform a part of the service provided by Merlion Vietnam Joint Stock Company. These partners will receive information according to the contractual agreement (maybe part or all of the information according to the terms of the contract) to assist users in using the services provided by the Company.

 Competent state agency.

7.  Address of the unit that collects and manages personal information

- Merlion Vietnam Joint Stock Company

- Office address: Floor 46 - Bitexco Building, No. 2 Hai Trieu, Ben Nghe Ward, District 1, City. Ho Chi Minh

- Telephone: 1900 2282

- Website:  

- Email: 

8. Methods and tools for users to access and correct their personal data

 Customers have the right to check, update, adjust or cancel their personal information by themselves by logging into the website and editing personal information or requesting the Management Board to do this.  .

 The Customer has the right to submit a complaint about the disclosure of his personal information to a third party to the Management Board.  Upon receiving these feedbacks, Merlion Vietnam will re-confirm the information, be responsible for answering the reason and guide the Customer to restore and keep the information confidential.

 Ways to receive consumer complaint information:

 - By email:

  - By phone: 19002282

9. Mechanism for receiving and resolving consumer complaints related to the misuse of personal information or the notified scope

- The violated party provides evidence such as emails, messages, photos, ... to Merlion Vietnam, we will contact the complainant to resolve.

- Any dispute arising between Merlion Vietnam and the Customer will be resolved at the competent People's Court for settlement according to the provisions of the General Trading Conditions of Merlion Vietnam.

 Members' personal information is committed to absolute confidentiality in accordance with the personal information protection policy.  The collection and use of information of each member is only done with the consent of that Customer, unless otherwise provided for by law.

 Do not use, do not transfer, provide or disclose to any third party about the Customer's personal information without the consent of the Customer.

 In the event that the information server is attacked by a hacker leading to the loss of the Customer's personal data, we will be responsible for notifying the incident to the investigating authorities for timely handling and notification.  Customer is known.

 Absolute confidentiality of all online transaction information of the Customer, including invoice information, accounting, and digitized vouchers.

 The Management Board requires individuals when registering / purchasing to provide all relevant personal information such as: Full name, contact address, email, phone, ... and are responsible for the legality.  of the above information.  The management board is not responsible for and will not resolve any complaints related to the interests of that member if it considers all the personal information of that member provided during the initial registration to be incorrect.

 When detecting that their personal information is used for the wrong purpose or within the notified scope, customers send a complaint to email or call the hotline: 19002282 to complain and provide evidence related to the case.  job.  The Management Board commits to respond immediately or within 24 working hours from the time of receiving the complaint.

10. Commitment to confidentiality of customers' personal information and payment information

- Commitment to privacy of personal information:

 Personal information of customers on the website  is committed to absolute confidentiality by the Management Board according to the privacy policy of personal information posted on the website .  The collection and use of information of each customer is done only with the consent of the customer, unless otherwise provided for by law and this regulation.

 Do not use, do not transfer, provide or disclose to 3rd parties about the customer's personal information without the consent of the customer, except for the cases specified in this regulation or the provisions of this Law.

 In the event that the information server is attacked by a hacker leading to the loss of customer's personal data, the Management Board is responsible for notifying and working with the relevant authorities to investigate and handle it promptly, and  notify the customer of the incident.

- Commitment to payment information security:

Merlion Vietnam ensures the safety and security of customers' payment transactions, handles complaints and compensation for damages in case the payment information of customers via website  is changed, deleted. , destroy, copy, disclose, move illegally or be appropriated causing damage to customers.

Online payments will be processed by our Affiliate Networks. You only give us or the website information that is accurate and not confusing and must notify us if there are changes or problems arising in order to coordinate with the affiliated banking units as well. as the authorities handle.

The policy will be clearly visible to consumers before or at the time of information collection.

Merlion Vietnam Team



Hotline: 19002282

Merlion Vietnam Team